orders for delivery and pickup must be lodged 24 hours prior to scheduled delivery


Drop Off Points/Delivery

Drop offs will run to a strict time schedule, however if circumstances out of our control change, we will inform you as soon as possible

If it is 72hours prior to you meeting us at a Drop Off Point and you are unable to collect, we can change delivery to the next available date. If there are no dates left, we will refund minus a $20 administration fee.

Deliveries for Coffs Harbour Area will be from Sawtell to Moonee beach. If you are unable to be home on your designated Sunday morning – please leave a bucket of water, in the shade, near the front door for us to leave the tree in.

Refunds and Returns

If you order a tree online and renege on an order, a minimum of 72hours is required for a refund, minus $20 administration fee.

If you are not happy with the quality of your tree, please advise us within 24hours of receiving the tree and if you return the tree to “1 Kings Ridge Forest Road, Coramba” within 72hours we will refund, minus a $20 administration fee.

If a tree is ordered online and you fail to show on the nominated date of pickup, between the designated times listed, you will forfeit your right to a refund.


Personal information collected by North Coast Christmas Trees will not be passed onto any third party and will remain confidential.


Real Christmas Trees will not be liable for any damage caused by any product or service once the tree leaves the property of “1 Kings Ridge Forest Road, Coramba”.